Something has gone wrong! Clearing your browser's cache

Something has gone wrong! Clearing your browser's cache

Occasionally, clearing your browser's cache may help to eliminate common problems. You may need to clear the cache multiple times before it actually is completely cleared.

Mozilla Firefox (version 63+)

  1. Once your browser is open, click on the four vertical lines (one is at an angle in an attempt to make them look like books), the click 'History' and 'Clear Recent History'
  2. Remove checks from everything except for 'Cache' and 'Cookies' which should be left checked
  3. Choose 'Everything' in the 'Time Range to Clear' drop down
  4. Click 'Clear Now'
  5. Close and re-open your browser before returning to Gas Engineer Software

Microsoft Edge (version 42+)

  1. Click on the three dots in a horizontal line, then 'Settings'
  2. Under the 'Clear Browsing Data' heading click 'Choose what to clear'
  3. Select the options for 'Cached data and Files' and 'Cookies and Saved Website Data' and uncheck everything else
  4. Click 'Clear'
  5. Close and re-open your browser before returning to Gas Engineer Software

Internet Explorer (version 9+)

PLEASE NOTE: Internet Explorer is no longer supported by Microsoft.

  1. Click on the 'gear/tools' drop-down at the top-right of your browser
  2. Click 'safety' and 'delete browsing history'
  3. Deselect the option 'preserve favourites website data'
  4. Select 'temporary internet files' and 'cookies', then click 'delete'
  5. Close and re-open your browser before returning to Gas Engineer Software

Safari (version 12+)

  1. Click on the 'Safari' menu in the top left and select 'clear history'
  2. Select 'All history' from the list next to 'Clear'
  3. Click 'Clear History'
  4. Close and re-open your browser before returning to Gas Engineer Software

Chrome

  1. On your computer, open Chrome.
  2. At the top right, click the three dots.
  3. Click More tools and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

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